Who We Are

This Privacy Policy applies to ELANORA FZC LLC, an exclusively curated wooden décor brand based in Dubai, United Arab Emirates, operating at elanora.me. We are committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

What Data We Collect

We collect only what is necessary to serve you. Specifically:

• Name — collected via the Priority List form and enquiry forms
• WhatsApp number — collected via the Priority List form, bulk enquiry form, and gifting enquiry forms
• Email address — collected via the bulk enquiry form
• Organisation name and role — collected via the Bulk & Hospitality enquiry form
• Project or enquiry details — anything you share voluntarily through forms or WhatsApp conversations

We do not collect payment information. We do not collect sensitive personal data. We do not create customer accounts.

How We Use Your Data

We use your data only for the purpose for which it was provided:

• Priority List data (name + WhatsApp) — to notify you when new ELANORA pieces become available, and for no other purpose
• Enquiry data — to respond to your specific enquiry about gifting, bulk orders, or hospitality
• WhatsApp conversations — to communicate with you directly regarding your enquiry

We do not use your data for automated decision-making. We do not send unsolicited marketing communications beyond what you have explicitly requested.

Legal Basis for Processing

Under the UAE PDPL, we process your personal data on the basis of your explicit consent — provided at the point of form submission or when you initiate contact with us via WhatsApp.

You may withdraw your consent at any time by contacting us directly at hello@elanora.me or via WhatsApp.

Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for commercial purposes.

Your data may be shared only in the following limited circumstances:

• With service providers who assist in operating the website (such as hosting providers), under strict confidentiality obligations
• Where required by UAE law or a competent authority

How Long We Retain Your Data

• Priority List data — retained until you request removal
• Enquiry data — retained for the duration of our correspondence and up to 12 months thereafter
• WhatsApp conversations — retained in accordance with WhatsApp's own data retention policies

When data is no longer needed, it is deleted.

Your Rights

Under the UAE PDPL, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Object to how your data is being used

Cookies

elanora.me uses only essential cookies required for the website to function. We do not use tracking or advertising cookies. If this changes, this policy will be updated and visitors will be informed.

Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All data is handled with the same care we bring to every ELANORA piece.

Changes to This Policy

If we make material changes to this Privacy Policy, we will update the effective date above. Continued use of elanora.me after changes constitutes acceptance of the updated policy.

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